Refund policy

Online order return and exchange policy

1. If you find any problem with the goods within 7 days from the date of purchase, please keep all packaging materials, including original packaging, documents and related gifts.
2. Contact us within three days, provide photos of the product, and request a return.
3. After confirming that the status of the goods meets the requirements of the return policy, we will notify you of the status of your return application as soon as possible.
4. After receiving the goods, exchanges will be arranged within seven working days and no refunds will be given.
*If we fail to collect the goods within seven days, we reserve the right to cancel the return or exchange of the goods.

We have the right to refuse customers’ return or exchange requests under the following circumstances:
If the product has the following conditions, it will not be possible to exchange it:

1. Returned goods that are more than 7 days old and are not subject to this return order.
2. Non-new goods: If the goods are worn, dirty or damaged due to human problems, or the returned goods have obvious stains or odors, we will have the right not to return or exchange them. We will retain the information on whether the goods have obvious stains or odors. Final decision.
3. Incomplete packaging: Complete packaging should include the goods, packaging bags, boxes, instructions, and accessories.
4. Processing on the goods, such as printing, does not result in the original appearance of the goods.
5. The packaging is damaged
6. We have the right not to return or exchange items due to subjective reasons, such as color difference, different imagination, or unsightly feeling.

*If you request to cancel the order due to personal reasons after payment. The order cannot be canceled if the goods have been shipped.

IST'L reserves the right of final decision.